These Shipping and Delivery Terms and Conditions (“Terms”) apply to all purchases made on our website www.dreamcloud.com.my (“Website”). By placing an order through the Website, you agree to be bound by these Terms. Please read them carefully before confirming your order.

1.1 Coverage Area
Delivery is currently available within Peninsular Malaysia & Singapore only. We do not deliver to islands such as Pulau Langkawi, Pulau Pangkor, or any other outlying islands.

1.2 Delivery Method
Orders will be fulfilled by either our in-house delivery team or appointed third-party courier service partners, depending on your location and logistical requirements.

1.3 Delivery Timeframe
We aim to complete delivery within fourteen (14) working days from the date of order confirmation, subject to stock availability and scheduling. During peak seasons or due to unforeseen circumstances, delivery may be delayed. In such cases, customers will be notified accordingly.

1.4 Customer Responsibilities
Customers are required to:
-Provide accurate delivery information, including full address, contact number, floor/unit number, and access details (e.g., lift availability, stair or hallway dimensions, gate width).
-Ensure that all access paths (doorways, staircases, hallways, and lifts) are clear and suitable for the delivery of large items such as mattresses.
-Notify us in advance of any access restrictions that may impact the delivery.

1.7 Delivery to Bedroom
Where feasible, our team will assist in delivering and installing the mattress in the bedroom.

1.8 Delivery Confirmation & Inspection
Upon delivery, the customer (or their authorized representative) is required to review and acknowledge the delivery checklist, and sign the delivery order to confirm that the Product has been received in good condition. Any visible damages or discrepancies must be reported immediately to our Customer Service

1.9 Change of Delivery Date
Requests to reschedule delivery must be made at least two (2) working days in advance by contacting Customer Service. All changes are subject to availability and delivery team scheduling. Additional fees may apply for last-minute or repeated changes to the delivery date or time.

1.10 Failed Deliveries
If the delivery cannot be completed due to inaccurate information, restricted access, or unavailability of the recipient, the Product may be returned to our warehouse. A redelivery fee may be charged before a new delivery attempt is scheduled.

1.11 Force Majeure
Dreamcloud shall not be held liable for any delay or failure in delivery due to circumstances beyond our control, including but not limited to natural disasters, traffic disruptions, strikes, or pandemics.