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Exchange/Refund Policy

At DreamCloud, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your DreamCloud bed, we offer an exchange or refund within a specified period, subject to the terms and conditions outlined below.

Eligibility
To be eligible for an exchange or refund, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The product must be returned within [number of days] days of the original purchase date.
  • Proof of purchase is required, such as a receipt or order confirmation.

Exchange Process
If you wish to exchange your DreamCloud bed for a different size or model, please follow these steps:

  1. Contact our customer service team at [contact email/phone number] to initiate the exchange process.
  2. Once your exchange request is approved, you will receive instructions on how to return the product.
  3. Return the product to DreamCloud in its original packaging and condition, along with proof of purchase.
  4. Upon receiving the returned product, DreamCloud will process the exchange and ship the new product to you.

Refund Process
If you prefer a refund for your DreamCloud bed, please follow these steps:

  1. Contact our customer service team at [contact email/phone number] to initiate the refund process.
  2. Once your refund request is approved, you will receive instructions on how to return the product.
  3. Return the product to DreamCloud in its original packaging and condition, along with proof of purchase.
  4. Upon receiving the returned product, DreamCloud will process the refund to the original payment method used for the purchase.

Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or damaged upon receipt. In such cases, please contact our customer service team for assistance with return shipping arrangements.

Exceptions
The following items are not eligible for exchange or refund:

  • Mattress toppers or accessories that have been removed from their original packaging.
  • Products that have been used, damaged, or altered in any way.

Warranty Claims
If you believe your DreamCloud bed is defective or covered by the manufacturer’s warranty, please refer to the warranty information provided with your purchase for details on how to file a warranty claim.

Contact Us
 If you have any questions or concerns about our Exchange/Refund Policy, please contact us at dreamcloudmalaysia@gmail.com.